- Client Referral will be contacted within 24hrs.
- Client will then be assigned a Collector.
- Client will receive a text & voice call at 8AM the day of random test.
- Client will need to contact collector by no later than 11AM in order to be placed on Collectors schedule that day.
- If Client does not respond by the 3rd attempt we will mark client as a refusal.
NOTE: We will attempt three (3) times within seven (7) days.